Sudha

Pune, Maharashtra

We are Hiring - !! #customersupportexecutive #cse #csexecutive !!- Roles and Responsibilities:- Building and maintaining profitable relationships with key customers.-- Overseeing the relationship with customers handled by your team.-- Resolving customer complaints quickly and efficiently.-- Keeping customers updated on the latest products in order to increase sales.-- Expanding the customer base by upselling and cross-selling.- Understanding key customer individual needs and addressing these.- Proficient in all Microsoft applications.- Superior product knowledge.- A team player with leadership skills.- -Maintain a positive attitude focused on customer satisfaction.- - Job Type: Full-time- Salary: - 15,500.00 - 19,200.00 per month-- Location: Bengaluru, Karnataka-- Education: Bachelor's (Required)-- Experience: Customer service: 0-1 year (Required)- Age Limit : 22+ to 50 yearsWork Location: #wfh #workfromhome#pf #medicalinsurance

*Air Cargo experience is mandatoryJob Description:To also have knowledge of the various manuals, e.g., CHM, LPM, LOP etc Drive the sales strategy of the Principal. Maintain and produce monthly trackers against targets and incentives. Document and prepare written proposals. Thorough Sales Force- Call plans to be updated for next 15 days with proper objective, agenda and quality updates, Account Development must be updated after every 180 days. Build and strengthen relationships with shippers/exporters through joint initiatives with the Principals Customers. Manage and grow targeted or forecasted QNNR & tonnage deliverables. Cultivate a portfolio of profitable customer accounts. Sell our diverse range of products suitable for the customers needs. Ensure timely CSR payments. Effectively interact with Senior Managers and Directors of customer companies. Practice selling products to improve QNNR, not price. Manage customer expectations. Embracingchangeshouldquicklyadapttochangingbusinessflowsandmeasuresofsellinglikeyield, revenue per cubic meter, QNNR, proration, interline revenue, etc. Serve as a conduit between the customer and Customer Services to help tailor business solutionsand share customer service reports. Contribute to the development of marketing & commercial plans to drive incremental QNNR. Deliver targeted transshipment sales to promote capacity utilization. Effectively use business tools like Business Objects, WACD reports etc. Maintain a professional image of TTL & the Principals in the trade circles Create team culture and engender a climate of continuous support. Create both team and individual goals that meet the customer needs, whilst initiating personal Development Mobility- Field job and therefore need to travel locally