SRV Media Pvt. Ltd.

Pune, Maharashtra

Job Brief: We are looking for a customer service executive. The candidate must be comfortable making out bond calls as per given targets, generating interest,and closing sales.Job Description:Manage large amounts of inbound and outbound calls in a timely manner as per given targets Follow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternatives.Data entry Requirements:Strong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeSkills Required :0-3 years of experience Knowledge of customer service practices and principlesExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle the stressful situations appropriately