SPM Global Technologies

Jayanagar, Bangalore

1. Project Delivery & ImplementationLead the end-to-end implementation across customer environments.Configure the CPQ solution to align with customer-specific workflows (e.g., estimation logic, proposal generation, pricing structures, product/service bundling).Conduct requirement gathering workshops and solution walkthroughs at customer sites.Map client business processes and translate them into functional specifications.2. Customer Engagement & Onsite VisitsTravel to client locations to perform discovery, requirements gathering, and project rollout.Act as the primary point of contact for client-side stakeholders during pre-implementation, implementation, and post-go-live support phases.Conduct training sessions and user onboarding workshops at customer locations.3. Functional & Technical ConfigurationDefine product catalogs, pricing rules, templates for proposals, approval flows, and integrations with CRM/ERP.Work with internal technical teams to design and validate integration flows (e.g., with Salesforce, WhatsApp, email).Perform UAT and ensure a smooth handoff from development to business users.4. Continuous Improvement & Customer SuccessIdentify improvement opportunities for clients in terms of process automation and CPQ optimization.Work with customers to resolve issues and implement new use cases post go-live.Maintain product knowledge on updates to suggest the latest functionalities to clients.Should be ready to travel to customer on-site implementation.