Spine Technologies Pvt Ltd

Mumbai, Maharashtra

Software Support EngineerResponsibilities1. Give back end support to the Service Engineer for the software application.2. Handling the client queries and technical support.3. Strong analytical and problem-solving skills and desire to learn new skills.4. Resolved the technical queries of the end user Over Phone, Mail and Remote Sessions.5. Trained the end user of the software Over Phone, Mail and Remote Session when its required.6. Database Maintenances.7. Strong communication skills and a strong team player.8. Preparing UAT document and helping clients in conducting UAT. Ensuring clients operate the application smoothly.9. Process Mapping and ensuring timely delivery of the processes. 10. Identifying potential problems and presenting desirable solutions.

Designation Implementation Engineer Job Description - 1. This includes client's business requirement study and discussing the project implementation methodologies 2. Mapping client requirements in the existing product and come out with GAP analysis. 3. Communicating gaps to the development team and proposing workaround if any to the clients. 4. Working with executives to create a plan of execution and suggesting an implementation process that meets the required completion time frame within budget. Project Execution: 1. To execute all activities for the deployment of the product. This includes mapping of the business requirements into the software. Setting up and configuring the business policies, 2. Process Mapping and ensuring timely delivery of the processes. 3. Identifying potential problems and presenting desirable solutions to ensure smooth implementation. Conducting UAT and GO Live 1. Preparing UAT document and helping clients in conducting UAT. Ensuring clients go live smoothly on time as per the implementation plan Client Management1. Communicating effectively with clients to identify needs and evaluate alternative business solutions with project management. 2. Continually seeking opportunities to increase customer satisfaction and deepen client relationships. 3. Managing client expectations effectively. Enhance client relationships through excellent service, follow-up and successful project completion.