SNVA Ventures Pvt Ltd

Noida, Uttar Pradesh

Job Description:*Promote/Sell various IT training/certifications to the workingprofessionals.*Maintaining records of counselled professionals and track potentialprofessionals for future enrolments.*Mentoring professionals through resolving queries and otherproblems.*Intensely following up with the prospects/clients and closing thesales within the sales cycle.*Reaching out professionals/clients by making calls and emails.*Selling & Advertising Different Training Courses in the differentgeographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries.*Negotiating and closing the deals.*Potential leads will be provided, create sales pipeline and follow withthe closure.*Diligently communicating, aggressive follow up and priming the leadthrough different channels.

Job Title: Learning Consultant - EdTech SalesJob Summary:We are seeking a motivated and experienced Learning Consultant with a strong background in EdTech sales to join our dynamic team. As a Learning Consultant, you will play a crucial role in driving the adoption and utilization of our educational technology solutions among educational institutions. Your primary responsibility will be to consult with clients, understand their unique needs, and recommend suitable EdTech products and services to enhance their learning environments. This is an excellent opportunity for a passionate individual who thrives in a sales-driven environment and is dedicated to transforming education through technology.Responsibilities:Develop a deep understanding of our EdTech products, solutions, and their value proposition to effectively communicate with clients.Identify and target educational institutions, including schools, colleges, and universities, to generate new business opportunities.Conduct thorough needs assessments with prospective clients to understand their challenges, goals, and requirements.Collaborate closely with the sales team to design and deliver compelling product demonstrations and presentations.Consult with clients on best practices for integrating technology into their learning environments and provide recommendations on suitable solutions.Build and maintain strong relationships with key stakeholders, including educators, administrators, and IT decision-makers.Stay up-to-date with industry trends, advancements in EdTech, and competitive offerings to effectively position our products in the market.Achieve sales targets and revenue goals, and provide accurate sales forecasts and reports to management.Collaborate with the marketing team to develop sales collateral, case studies, and other materials to support the sales process.Provide exceptional customer service, including post-sales support and ongoing account management to ensure client satisfactio

Hands on experience in troubleshooting of Backup & Restore Jobs.Maintain And managing MS OFFICE 2013,16Providing technical support on Microsoft Platform (Microsoft Windows 10, 8, 7 and Windows XP).Monitoring of virus and malware issues.

Job Roles and Responsibilities:-Responsible for installing and managing Exchange Servers.Troubleshoot Mail flow, Queues, performance related issues of Exchange Servers.MS Exchange Server administration and troubleshooting including Recovery & Maintenance of Exchange DatabaseMonitoring, troubleshooting and problem resolution of the Exchange infrastructure and services.Experience in deploying custom Exchange features, service packs and solutions, performance/ capacity management of Exchange Servers.Good understanding and troubleshooting skills on Mail flow architecture in Exchange 2007 and 2010.Antivirus & Antispam protection of email infrastructure.Good experience in Latest Exchange in high availability and disaster recoveryKnowledge in Active directory, DNS, DHCP, and related componentsProvide clients with technical support via phone and email.flexibility to work around the clockMac OS Experience Is Required

Take care of day to day IT asset related operation.Keep track of IT Hardware asset allocation /Release/Dispatch/change/Replacement/ImplementationCoordinate with multiple vendors for purchase, delivery & installation /upgrade of IT assets End to end Asset management DB. Reporting

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.1. Minimum qualification is Graduation in any discipline.2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.3. Should be able to communicate confidently and politely with users4. Experience of at least one year in a call center.5. Answer incoming calls and respond to customers emails6. Management and resolve customer complaints7. Identify and escalate issues to supervisors8. Provide product and service information to customers9. Research required information using available resources10. Research, identify, and resolve customer complaints using applicable software11. Process orders, forms, and application12. Route calls to appropriate resources13. Document all call information according to standard operating procedures14. Recognize, document, and alert the management team of trends in customer calls15. Follow up customer calls where necessary

1. Ensure timely response of all the tickets raised by the client end user1. Service requests solutioning by maintaining quality parameters1. Act as a custodian of clients network/ server/ system/storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep2. Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction1. Provide an acceptance and immediate resolution to the high priority tickets/ service2. Installing and configuring software/ hardware requirements based on service requests3. 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Hiring ! Hiring ! Hiring !!!!!!We have urgent requirement of Desktop/Network/System Administrator L1/L2 Location - Mumbai / Pune? Excellent communication skills.? Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. overRemote Support.? Research required information using available resources and Offer Solution tocustomers.? Research, identify, and resolve customer complaints using applicable software.? Route calls and tickets to appropriate resources and Domains who can best support heuser.? Document all call information according to standard operating procedures.? 100% adherence to timeliness as per the priority of each issue, Tominaga clientexpectations and ensure zero escalations.? Maintain timely backup of important data/ logs and management resources to ensurethe solution is of acceptable quality to maintain client satisfaction? Coordinate with on-site team for complex problem resolution and ensure timely clientservicing? Review the log which Chat BOTS gather and ensure all the service requests/ issues areresolved in a timely manner.? Systems Thinking Understanding of the Wipro system(interrelatedness,interdependencies and boundaries) and perform problem-solving in a complexenvironment - Competent? Technical knowledge knowledge of the various devices/network etc. whichthe administrator have to service .? Act as a custodian of clients network/ server/ system/storage/ platform/ infrastructure and other equipmentsto Keep track of each of their proper functioning and upkeep.? Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolution timeframe.Requirement :- Candidate should have 9 months - 1year of work experience.Salary Rs 2.04LPA - 2.16LPA.Candidate must be graduate ( BCA / B.TECH /BE/Any diploma).60% is mandatory in 10th/12th/Graduation.Interested candidates can share their cv

Excellent communication skills,Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote SupportAnswer incoming calls and respond to customers emails in timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as and when needed.Provide product and service information to customers.Research required information using available resources and Offer Solution to customers.Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and Domains who can best support he user,Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new Issues and resolution given.Complete call logs and reports.

Finacle L2/L3 Support JD Expert knowledge of Supporting Finacle 10.x Comprehensive understanding of Finacle operations. Strong analytical and proven troubleshooting skills. Must be able to identify, troubleshoot and resolve system and application outages. Automation background and be able to write scripts to replace any repetitive manual tasks. Strong Unix skills and knowledge of Linux OS. Designed and developed menu-driven utilities. Tactical Orientation Communication and Presentation skills

-Candidate will be responsible for creating itineraries for Hotel, Car rental and and so on.-Should be learned enough for Travel and Tourism trends.-Must have geographical knowledge of US or UK.

Job Description:Promote/Sell various IT trainings/certifications to the working professionals/students.Intensely following up with the prospects clients/students and closing the sales within the sales cycle.Generate new leads, create sales pipeline and following with the closure.Obtaining client information & Counsel Professional for trainings/certifications.Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.Selling & Advertising Different Training Courses in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundariesNegotiating and closing the deals.Diligently communicating, aggressive follow up and priming the lead through different channels.Required Skills:Exceptional communicator and influencer who can deliver sales pitch like a charm.Result-driven with experience of extremely target centric job.Confident and persevering risk-taker who thrives in a high-performance high-growth environment.Self-learners with extensive grasping ability so that learners can absorb the product related trainings within no time.About CompanySNVA Ventures started its operations with education and quickly moved to capitalize on every emerging business opportunity. By far we have invested and embossed in diversified across sectors like Technologies, Fashion, Education, Media, Travel.