Smart Dukaan

Noida Sector 132

Responsibilities Receiving incoming calls of Clients i.e. Partners and end customers. Addressing and resolving Franchise Partners queries and concerns, in a professional and courteous manner. Cold calling and ensuring lead conversion. Cross selling and promoting franchisee and stock to partners. Making regular calls for feedback, engaging and enhancing the Franchise and company partnership.Requirements and skills Educational qualification Any Graduate Industry background BPOs / Mobile handset Relevant Work Experience needed 2-5 Years Candidate experienced in BPO / call center outbound sales. Excellent communication skills, both written and verbal Must be confident and have strong interpersonal skills to be able to deal with people at all levels Strong customer service & handling skills and the ability to handle difficult situations with tact and professionalism.

Responsibilities Collate, analyse and distribute data to Team Members. Generate and distribute management reports in accurate and timely manner. Develop MIS documentation to allow for smooth operations and easy system maintenance. Provide recommendations to update current MIS to improve reporting efficiency. Perform data analysis for generating reports on periodic basis. Provide strong reporting and analytical information support to the team and management. Generate both - periodic and adhoc reports as needed. Ensure accuracy & fulfilment of the reports produced. Generate Pivot report as per requirement weekly, monthly and yearlyRequirements and skills Excellent knowledge of Microsoft Excel and other data analysis tools Relevant Experience in Pivot Table, Vlookup , H lookup or other formulas. Strong analytical skills and attention to detail Good communication and interpersonal skills