Shyaway

Vanagaram, Chennai

Job Description:We are looking for a dynamic and experienced Store Manager to lead our lingerie retail outlet at Lulu Mall, Kozhikode. The ideal candidate must have a strong background in lingerie retail, excellent customer service skills, and the ability to manage store operations efficiently.Key Responsibilities:Oversee daily store operations, sales, and customer service activitiesDrive store sales and achieve monthly/quarterly targetsLead and train the store team to ensure high levels of customer satisfactionMaintain visual merchandising standards and ensure the store is well-presentedManage inventory, stock levels, and coordinate with suppliersHandle customer complaints and provide effective resolutionsEnsure adherence to company policies and operational guidelinesGenerate daily/weekly sales reports and share with management

Job Description:We are looking for a proactive and customer-oriented Customer Support Executive to join our team. The ideal candidate should have strong communication skills in Hindi and English, with additional regional language skills being a plus. The role involves resolving customer queries, ensuring satisfaction, and maintaining a high standard of support service.Key Responsibilities:Handle incoming customer queries through calls or other communication channelsResolve issues promptly while ensuring high customer satisfactionMaintain accurate records of interactions and update CRM systemsEscalate complex queries to senior support when necessaryFollow communication scripts, guidelines, and proceduresProvide product/service information to customersAdhere to daily productivity and quality targetsParticipate in team meetings, training, and performance reviews