Shopperji

New Town, Kolkata

- Handling customer inquiries and providing appropriate solutions or responses.- Processing orders, returns, and exchanges.- Maintaining accurate records of customer interactions and transactions.- Resolving customer complaints and issues in a timely manner.- Communicating with customers via phone, email, chat, or in-person.- Collaborating with other departments to ensure customer satisfaction.- Following company policies and procedures.- Upselling or cross-selling products or services when appropriate.- Providing feedback to management to improve customer experience.- Maintaining a positive and professional attitude at all times.