Scott International

Palace Guttahalli, Bangalore

Designation: Customer Success AssociateLocation: BengaluruDepartment: Sales and OperationsAbout the Company:Scott International is an established industrial firm based in Bangalore. We operate across manufacturing, production, procurement, and sales. Our work culture encourages responsibility, ground-level leadership, and coordination between on-site and off-site teams.Job Description:We are looking for a Customer Success Executive to engage with existing clients, guide them in their onboarding journey, and ensure continuous value from our services. This individual will be a key point of contact for customer satisfaction, app usage, and client education.Key Responsibilities: Attend to walk-in clients, present service features, and assist with conversions Support client onboarding and ensure smooth transition into our service ecosystem. Guide customers through app usage and internal process workflows. Build strong, trust-based relationships with active clients. Proactively address customer queries and track engagement.Key Requirements: 2 to 3 years of experience in customer success or account management. Excellent verbal and written communication. Strong interpersonal skills and ability to teach/support clients.Candidate Expectations: Must be approachable, solution-oriented, and committed to customer retention. Comfortable with SaaS platforms or service-based product environments. Educational Qualification (Preferred): Bachelors degree in Business, Marketing, or Customer Management