Sba Info Solutions Pvt. Ltd

Chennai, Tamil Nadu

Understanding the customer reported IT incidents & provide resolution within SLA. Timely escalations to vendors & backend teams for quicker resolution.- Timely escalations to backend team & vendors & tracking to closure- knowledge in mailing & Linux would be added advantage- Atleast 1 year in customer handling in a process oriented IT support industry.

Will be working on Linux solutions (mailing, archival, monitoring soln, Active Sync etc) Will also be required to coexist with other windows OS for troubleshooting Will also do Action Plan creation, Impact Analysis for migration, etc Need to work Remote from office or need to visit customer onsite. Skill set development for upcoming engineers. Administration of Linux OS Linux -configuration/installation/ maintenance knowledge. Commitment to continual improvement and learning Knowledge on the Scripting Familiar and can identify or interpret crash dump files and core dump files and monitor System Logs Knowledge on Directory Services, Single Sign On Solution

Manage Key accounts for long-term success & position SBA as a Preferred Partner for Technology Solutions. Establishing good rapport with clients to unearth relevant business opportunities. Developing accounts & opportunities for the Managed Services & MSSP services along with DC Modernization Services and Cloud. To work in a Team of High Energy individuals & Contribute. Preparing reports on accounts and transactions & work in line with the Annual Operating Plan (AOP). Tracking account targets, Monitoring Forecast & Funnel. Customer First Mindset is a MUST.