Sanzar Futureteq Private Limited

Mumbai, Maharashtra

Responsible for managing all aspects of E-Commerce business including P&L, business/inventory planning and management, promotional campaigns and other online marketing activities.Managing all ecommerce channels monthly Sales Plan.Responsible for increasing sales and achieving set sales targets. Managing various ad campaigns on platforms such as AMS (Amazon Marketing Services), Flipkart Advertising, Google Adwords, Google Merchant Center, Facebook/Meta. 2+ years of proven working experience as an E-Commerce Operations Manager for Amazon, Flipkart, Tata Cliq, Shopify/WordPress-Woocommerce.

1. Providing anti-virus/IT tech support via - chat, phone, email, on remote desktop and on-site (when appropriate).2. Identifying and troubleshooting software and system issues/errors.3. Responding to and resolving customer technical queries/complaints promptly within specified timelines.4. Open and detail support cases in the Customer Relationship Management system (CRM) for new support issues reported on chat, live calls and emails from customers.5. Follow up with customers to ensure their queries/issues are resolved and ask for positive feedback/reviews on online stores. 6. Pre-Sales, Cold Calling and Lead Generation.7. Inform customers about new products.