Sanjeevani Solution Pvt Ltd

Dadar, Mumbai

As a Tele Representative, you will play a vital role in interacting with customers over the phone. This position is suited for individuals who are eager to learn and grow in a supportive environment.**Key Responsibilities:**- **Customer Interaction:** Engage with customers through calls, addressing their inquiries and providing information about products or services.- **Data Entry:** Accurately input customer information and call details into the system to ensure proper record-keeping and follow-up.- **Problem Resolution:** Assist customers in resolving issues by understanding their concerns and offering appropriate solutions or escalating them when necessary.- **Promote Products:** Inform customers about new products, services, and promotions to encourage sales and improve customer engagement.- **Follow-Up Calls:** Conduct follow-up calls to ensure customer satisfaction and gather feedback regarding their experiences.**Required Skills and Expectations:**- **Communication Skills:** You must have clear and friendly speech to effectively engage with customers and convey information accurately.- **Listening Skills:** Being able to listen attentively to customer concerns is essential for understanding their needs and providing effective support.- **Basic Computer Skills:** Familiarity with computer applications and basic data entry is important for managing customer information.- **Team Player:** You should be able to work well within a team and collaborate with colleagues to achieve common goals.- **Positive Attitude:** A cheerful demeanor and a willingness to help customers will create a pleasant atmosphere for callers. This role calls for a female candidate enthusiastic about entering the workforce and committed to delivering excellent customer service.

Telecallers make outbound calls to potential customers and existing clients to generate sales.

Generating leads , Maintaining customer relationships ,Helping customers with their queries and providing information about services ,Upselling products or services to existing customers Maintaining customer interactions, preferences, and purchase details

Customer service: Telecallers outgoing calls and address customer inquiries or complaints. They also follow up with customers to provide new products or services.