Saini Associates

Model Gram, Ludhiana

We are looking for an enthusiastic and motivated female Telecaller to join our team in Ludhiana. The ideal candidate should have 1 to 3 years of experience in a similar role and have completed at least the 12th grade.**Key Responsibilities:**- **Making Outbound Calls:** You will conduct calls to potential and existing customers to inform them about our products and services, discussing offers and promotions effectively. - **Customer Interaction:** Engaging with customers to address inquiries, provide information, and resolve any issues they may have. Your ability to communicate clearly will help build positive relationships. - **Maintaining Records:** Keeping detailed logs of all calls made, including customer responses, feedback, and follow-up notes to ensure accurate tracking and reporting. - **Achieving Targets:** Working towards daily or monthly targets for calls made or sales achieved, contributing to the overall success of the team. - **Feedback Collection:** Gathering customer feedback on products or services to identify areas for improvement and report insights to management. **Required Skills and Expectations:**- Strong communication skills are essential to articulate ideas clearly and confidently over the phone.- Ability to listen actively and address customer concerns promptly, ensuring they feel valued.- A goal-oriented mindset with the ability to handle rejection and stay motivated.- Basic computer skills for data entry and accessing information while on calls.- A professional demeanor and a friendly attitude to create a welcoming experience for every caller.