Saheli Alankaran Pvt. Ltd.

Bhilai, Durg

Key Responsibilities:Maintain cleanliness and hygiene of office premises, cabins, meeting rooms, pantry.Serve tea, coffee, water and snacks to employees and guests as required.Handle incoming and outgoing couriers, documents and packets.Ensure availability of pantry items (tea, coffee, sugar, water etc.).Assist in meeting room and office setup.Perform small outside work.Arrange office material and move it when required.Maintain cleanliness in the office throughout the day.Follow company policies, safety and hygiene rules.

- Key Responsibilities:1. Build and maintain strong relationships with customers: As a Customer Relationship Manager, your primary responsibility will be to engage with customers, understand their needs, and build lasting relationships to ensure customer satisfaction.2. Handle customer inquiries and concerns: You will be responsible for addressing customer inquiries, complaints, and concerns in a timely and professional manner to ensure a positive experience.3. Identify opportunities to upsell or cross-sell products/services: You will be required to identify opportunities to upsell or cross-sell products/services to existing customers to drive sales and revenue growth.4. Collaborate with internal teams: You will work closely with sales, marketing, and other teams to coordinate efforts and ensure a seamless customer experience.5. Monitor customer feedback and implement improvements: You will gather and analyze customer feedback to identify areas for improvement and work with the team to implement necessary changes to enhance customer satisfaction.- Required Skills and Expectations:1. Strong communication skills: Excellent verbal and written communication skills are essential for effectively engaging with customers and addressing their needs.2. Problem-solving skills: Ability to quickly and efficiently address customer inquiries and complaints to ensure customer satisfaction.3. Sales acumen: Basic knowledge of sales techniques and the ability to identify opportunities to upsell or cross-sell products/services.4. Team player: Ability to collaborate with internal teams and work towards common goals to enhance the overall customer experience.5. Empathy and patience: Demonstrated empathy and patience when dealing with customer concerns to ensure a positive experience.

Key Responsibilities:Maintain cleanliness and hygiene of office premises, cabins, meeting rooms, pantry.Serve tea, coffee, water and snacks to employees and guests as required.Handle incoming and outgoing couriers, documents and packets.Ensure availability of pantry items (tea, coffee, sugar, water etc.).Assist in meeting room and office setup.Perform small outside work.Arrange office material and move it when required.Maintain cleanliness in the office throughout the day.Follow company policies, safety and hygiene rules.