Customer Relationship Manager

- Key Responsibilities:

1. Build and maintain strong relationships with customers: As a Customer Relationship Manager, your primary responsibility will be to engage with customers, understand their needs, and build lasting relationships to ensure customer satisfaction.

2. Handle customer inquiries and concerns: You will be responsible for addressing customer inquiries, complaints, and concerns in a timely and professional manner to ensure a positive experience.

3. Identify opportunities to upsell or cross-sell products/services: You will be required to identify opportunities to upsell or cross-sell products/services to existing customers to drive sales and revenue growth.

4. Collaborate with internal teams: You will work closely with sales, marketing, and other teams to coordinate efforts and ensure a seamless customer experience.

5. Monitor customer feedback and implement improvements: You will gather and analyze customer feedback to identify areas for improvement and work with the team to implement necessary changes to enhance customer satisfaction.

- Required Skills and Expectations:

1. Strong communication skills: Excellent verbal and written communication skills are essential for effectively engaging with customers and addressing their needs.

2. Problem-solving skills: Ability to quickly and efficiently address customer inquiries and complaints to ensure customer satisfaction.

3. Sales acumen: Basic knowledge of sales techniques and the ability to identify opportunities to upsell or cross-sell products/services.

4. Team player: Ability to collaborate with internal teams and work towards common goals to enhance the overall customer experience.

5. Empathy and patience: Demonstrated empathy and patience when dealing with customer concerns to ensure a positive experience.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  FMCG / Retail / Food / Beverages

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  saheli alankaran, jawahar market, power house, bhilai