Ridvansh Prestige Products Private Limited

Delhi

We are hiring for CCE profile, backend office profile and chat process for our Premium Voice process and non voice process where your job will require interacting with customers over the Call and e-mailJob Responsibilities:1. Resolve customer complaints via Call and e-mail2. Responding promptly to customer inquiries.3. Making sure that customer's Issues are attended and all of their concerns are resolved immediately.

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify donors needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage donors by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targetsSolve problems of donors,