ResourcePro

Bangalore Mysore Highway

ResponsibilitiesSetting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.Dealing with people of different backgrounds and temperaments.Solving customer issues and complaints.Planning strategies for customer care and conflict resolution.Cross-selling products and services to the customer.Advising customers on cost-effectiveness.Overseeing the activities of the sales team.Offering exceptional customer service to customers.Negotiating agreements with customers.RequirementsBachelors degree in Business Administrator, Marketing or a relevant field.3 years of experience working as a Customer Relationship Manager or a similar role in the customer service department.Demonstrate the ability to work in teams and independently.Excellent organizational and interpersonal skills.Outstanding oral and written communication skills.Good customer service skills.Exceptional negotiation and sales skills.Proficiency in Microsoft Office Tools.Sound knowledge of the companys products and services.Ability to maintain sensitive and confidential information.Excellent presentation skills.

Develop and execute recruiting plans.Network through industry contacts, association memberships, trade groups, social media, and employees.Screen resumes and job application forms.Help to structure the job description.Assist Hiring Managers to conduct interviews.Interview job candidates via calls and conduct on-site interviews.Ability to manage new employee relocation that determines new employee requirements and arranges temporary housing.