Remarco Services Pvt Ltd

Thane West

ResponsibilitiesReview guest arrival lists to offer a warm greeting. Attend to distinguished visitors (such as VIPs) and respond to their questions. Assist with the preparation of welcome folders with material (e.g. property, amenities, area descriptions) Promote services and provide information about amenities, the neighbourhood, and venues. Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming arrangements, taking messages) Address customer complaints and, if necessary, escalate to the Site Head. Log information in the logbook on a daily basis.Assure that health and quality standards are met.RequirementsA bachelor's degree in hospitality management or another related discipline is required. 1+ years of experience working as a Guest Relations Executive or other related position. Should be a customer-focused person with a thorough understanding of the hospitality industry's standards. Excellent communication abilities, both written and oral. Outstanding interpersonal and organisational skills. Excellent time management abilities.

Role: - To manage the guests at the reception or front desk by greeting them, coordinating with the concerned people for meeting and providing excellent customer service.Responsibilities: - Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office. Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form. Assigning a sales manager as approved by the site head. Handling booked clients and concerns in a efficient and timely manner. Ensure clients are attended on time. Assist the sales team with all required documents and providing any support required. Maintain database and MIS. Maintain the marketing collaterals and all support documents at site. Regular after-sales follow-up, and handle customer grievances, complaints and claims. Handling guest complaints and concerns in an efficient and timely manner. Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors. Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.e. meeting room, conference room etc. are maintained in proper order. Handling the couriers. i.e. receiving & making the courier entries & delivering them to the right person. Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash. Coordinating and multitasking job duties in a busy environment.Desired Profile: - Candidate should be a female with graduation in any field age between 21 to 25 years. Has at least one year experience in guest relations or customer relations. Has excellent communication skills, both verbal and written. Has excellent coordination and organizing skills.