RailMitra

Patna, Bihar

Responsibilities:- Respond promptly and accurately to customer inquiries via phone, email, or chat.- Listen attentively to customer concerns, identify the root cause of the issue, and provide solutions or escalate complex problems.- Maintain a professional and a polite attitude or behavior in all customer interactions.- Help with product information, find a solution to service related issues, and help customers in navigating our systems.- Document all customer interactions and details accurately in our CRM system.- Collaborate with other teams to resolve customer issues and address service related concerns.- Follow up with customers to ensure their inquiries or issues are resolved to their satisfaction.- Take a chance to improve the customer experience and give response to management.- Stay updated about product knowledge, company policies, and up to date about industry trends.