Walk-In For Customer Care Executive (Fresher)

RailMitra

0 - 3 Years
20 Openings
0.8 - 2.0 Lac/Yr
Face-to-Face interview
Patliputra Colony, Patna - Patna

Key Skills

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Job Description

responsibilities:

- respond promptly and accurately to customer inquiries via phone, email, or chat.

- listen attentively to customer concerns, identify the root cause of the issue, and provide solutions or escalate complex problems.

- maintain a professional and a polite attitude or behavior in all customer interactions.

- help with product information, find a solution to service related issues, and help customers in navigating our systems.

- document all customer interactions and details accurately in our crm system.

- collaborate with other teams to resolve customer issues and address service related concerns.

- follow up with customers to ensure their inquiries or issues are resolved to their satisfaction.

- take a chance to improve the customer experience and give response to management.

- stay updated about product knowledge, company policies, and up to date about industry trends.

Experience
0 - 3 Years
No. of Openings
20
Education
B.A, B.B.A, B.C.A, B.Com, B.Ed, Diploma, Higher Secondary, Secondary School
Role
Customer Care Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About RailMitra

RailMitra is the portal for Indian Train Travellers and passengers. A complete one-stop solution for train travelers queries like pnr status, train between stations, seat availability, train schedule and status. RailMitra provides promising services for train travelers like train ticket booking, train coach booking, meals booking in train, RailMitra is an AI enabled web application which helps the traveler to get accurate and detailed info related train running enquiry, pnr status, seat availability predictions and many more.