Solve the queries of the customer via Mail, Chat & Web Call.Required office and client visit as per requirement.Provide software technical Support and training on calls and remote/online,Assist users in all aspect of ERP system useTesting of new software and providing feedback for improvement,Build and promote strong and long-lasting relationship with clientsTo work with the software technical team(if required) to resolve the customer problemUp-to-date technical knowledgeHelp to create user manual and functional document preparationManaging help desk system with minimum response time on all tickets with resolutions.On-site Demo and trainingReady to travel Pan india