Policomp

Chile

Location: RemoteJob Type: FreelanceRate: Competitive, based on experienceAs a company dedicated to IT Solutions, we are seeking a skilled and self-motivated Freelance Field IT Support Technician to join our network of experts!As a Freelance IT Support Technician, you will provide technical support to our clients and will be responsible for troubleshooting and resolving a variety of IT issues in diverse environments, ensuring impeccable operations and exceptional customer service delivery.Key Responsibilities:- Deliver technical support for hardware, software, and network-related issues to our clients- Diagnose and resolve network connectivity issues and general IT problems.- Offer clients technical advice and user training for IT systems and software.- Perform system upgrades, software installations, and other IT maintenance tasks as needed.- Record and report all service requests, work performed, and resolutions.- Maintain a high level of professionalism and customer satisfaction on every job.Essential Skills & Experience:- Proven experience in providing IT support, preferably in a field-based or freelance role.- Proficient in Windows, macOS, Linux and common business software applications.- Strong troubleshooting abilities with a keen eye for detail and problem-solving.- Solid understanding of networking (LAN, Wi-Fi, VPN, etc.) and hardware configuration.- Excellent communication and customer service skills.- Ability to manage your own schedule, work independently, and take initiative.Desirable Skills:- Familiarity with Microsoft Server, Active Directory, Office 365, and other enterprise software.- Experience in IT security protocols and best practices.- Relevant IT certifications are a considerable bonus.Why Work With Us?- Flexible freelance opportunities with competitive pay rates.- The chance to work with a variety of clients and industries, gaining diverse experience.- Independence to manage your own work schedule.