Plutus Ventures

Kandivali East, Mumbai

Job SummaryWe are seeking a detail-oriented and customer-focused Technical Support Engineer to join our support team. This role involves resolving technical issues, guiding users through product functionalities, and collaborating with various teams to deliver high-quality solutions. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others.Key Responsibilities1. Troubleshooting and Issue Resolution:o Respond to customer inquiries, diagnose technical problems, and provide step-by-step guidance.o Analyze, troubleshoot, and resolve hardware, software, and network-related issues.o Escalate complex issues to appropriate teams, ensuring timely and efficient resolution.2. Customer Interaction:o Provide excellent customer service by communicating effectively with clients to understand and resolve their issues.o Educate customers on product features, best practices, and troubleshooting techniques.3. Documentation and Reporting:o Document all support activities, including troubleshooting steps, resolutions, and client feedback.o Contribute to the knowledge base by creating and updating FAQs, manuals, and technical support documentation.4. Product and Process Improvement:o Identify patterns in customer issues and provide feedback to product and engineering teams for improvement.o Actively participate in team meetings to share insights, learnings, and suggestions for enhancing the support process.5. Collaboration and Continuous Learning:o Work closely with cross-functional teams (development, quality assurance, product management) to resolve issues and improve customer satisfaction.o Stay updated on the latest industry trends, tools, and technologies.Required Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Proven experience in technical support, IT support, or related field. Proficiency in diagnosing software and hardware issues. Strong knowledge

Inside Sales Representative (ISR) We are looking for a results-driven Inside Sales Representative to join our IT sales team. The ISR will be responsible for identifying potential clients, engaging with them to understand their IT needs, and effectively presenting our technology solutions to drive sales growthKey Responsibilities:Lead Generation: Research and identify potential clients in various sectors, leveraging tools and platforms to generate leads.Customer Engagement: Initiate contact with prospective clients through cold calling, email outreach, and networking events to create interest in our IT solutions.Consultative Selling: Conduct needs analysis to understand clients' IT challenges and present tailored solutions that meet their business objectives.Sales Presentations: Deliver compelling product demonstrations and presentations via web conferencing tools.Proposal Development: Collaborate with technical teams to develop proposals and quotes for clients, ensuring they align with their needs and budget.Account Management: Maintain relationships with existing customers, providing ongoing support and identifying opportunities for upselling or cross-selling.CRM Management: Utilize CRM software to manage leads, track interactions, and maintain accurate records of sales activities and customer information.Market Analysis: Stay updated on industry trends, competitor offerings, and emerging technologies to effectively position our solutions.Collaboration: Work closely with marketing, product development, and customer support teams to ensure a seamless sales process and customer experience.Performance Tracking: Achieve and exceed monthly sales targets and report on sales activities and outcomes to management.Languages Known( any one) : Kannada , Tamil and Malayalam. Qualifications:Bachelors degree in IT, Business, Marketing, or a related field (preferred).Proven experience in inside sales, preferably within the IT or technology sector.Strong unders