Pivotal Management

Gwalior, Madhya Pradesh

About Pivotal Management:Pivotal Management is a leading company, Finance specializing in debt collection and recovery, committed to achieving targets with proper conduct.committed to delivering high-quality solutions to our clients. We are expanding our team and are looking for dedicated and motivated individuals to join our telecalling team.Key Responsibilities:Inbound/Outbound Calls: Make calls to prospective clients/customers to generate leads, offer products or services, and follow up on inquiries.Customer Interaction: Handle customer queries, provide information about /services, and information support for issues or concerns.Lead Qualification: Gather necessary information from potential clients to qualify them for the sales team or further engagement.Data Entry and CRM Updates: Accurately log all interactions and update client details in the CRM system.Feedback Collection: Conduct surveys or gather feedback from customers to improve service quality and client satisfaction.Meeting Targets: Achieve monthly/weekly KPIs and sales targets while maintaining a high level of customer satisfaction.Team Collaboration: Work closely with the sales and customer service teams to ensure smooth communication and delivery of services.Key Skills:Excellent communication and interpersonal skillsStrong listening and problem-solving abilitiesGoal-oriented with the ability to meet or exceed targetsBasic knowledge of MS Office Ability to work in a fast-paced environmentExperience in telecalling or customer service (preferred but not mandatory)Educational Qualification:Minimum High School Diploma (12th grade)Bachelors degree (preferred, but not required)Experience:Freshers are welcome, prior experience in telecalling or customer service is a plus.Benefits:Competitive salary and performance incentivesOpportunity for career growth and skill developmentFriendly and dynamic work environmentHow to Apply:Please send your resume to email hrmranal@gmail.c