Photon Interactive

Chennai, Tamil Nadu

Offshore Account Manager (Account Operations) Job DescriptionJob SummaryActing as the main point of contact betweenkey clientsand internal teams, an Account Manager role requires good client relationship skills, negotiation skills and to keep track of the IT industry trends. Essential FunctionsManaging Contract Tracking and Invoice Tracking for all the client accounts and working closely with the Senior Account ManagersGenerating news report on the Accounts handled and publishing it to Top ManagementWorking on formulating and maintaining various documentation for the fortune 100 clients that we supportManaging different manpower request activity sheets and CRMTake Profit & Loss responsibility for fortune 100 customersTaking ownership to grow revenue at existing key accounts and mine new accounts and CustomersInteraction with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work doneTaking Ownership on key metrics such as Project Profitability and Revenue growthBottom line accountability for Governance and Customer Satisfaction in Project interactionsOverall portfolio of projects carried to be over $500k in revenue per month at the leastInitiation and delivery of projects in conjunction with dedicated DMs or shared DMsFair evaluation of the team and eliminating constraints towards successful project executionMaintains high client satisfaction ratings that meet company standards