Offshore Account Manager

Photon Interactive

Offshore Account Manager (Account Operations)

Job Description

Job Summary

Acting as the main point of contact between key clients and internal teams, an Account Manager role requires good client relationship skills, negotiation skills and to keep track of the IT industry trends.

Essential Functions

Managing Contract Tracking and Invoice Tracking for all the client accounts and working closely with the Senior Account Managers

Generating news report on the Accounts handled and publishing it to Top Management 

Working on formulating and maintaining various documentation for the fortune 100 clients that we support

Managing different manpower request activity sheets and CRM

Take Profit & Loss responsibility for fortune 100 customers

Taking ownership to grow revenue at existing key accounts and mine new accounts and Customers

Interaction with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done

Taking Ownership on key metrics such as Project Profitability and Revenue growth

Bottom line accountability for Governance and Customer Satisfaction in Project interactions

Overall portfolio of projects carried to be over $500k in revenue per month at the least

Initiation and delivery of projects in conjunction with dedicated DMs or shared DMs

Fair evaluation of the team and eliminating constraints towards successful project execution

Maintains high client satisfaction ratings that meet company standards

Experience : 0 - 2 Years

No. of Openings : 12

Education : B.C.A, B.Sc, B.Tech/B.E, M.B.A/PGDM

Role : Account Manager

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India