Persistent Networks Private Limited

Rasulgarh, Bhubaneswar

Mandatory skills 5+ years Cisco Routing & Switching, 2+ years Leaf-Spine Architecture & 2+ Years ACI/SDA,Hands on experience in Cisco routers & Switches, to manage Network Operations independently consisting of Routers / L2 & L3 switchesThrough knowledge of network protocols and multicast.

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.1. Minimum qualification is Graduation in any discipline.2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.3. Should be able to communicate confidently and politely with users4. Experience of at least one year in a call center.5. Answer incoming calls and respond to customers emails6. Management and resolve customer complaints7. Identify and escalate issues to supervisors8. Provide product and service information to customers9. Research required information using available resources10. Research, identify, and resolve customer complaints using applicable software11. Process orders, forms, and application12. Route calls to appropriate resources13. Document all call information according to standard operating procedures14. Recognize, document, and alert the management team of trends in customer calls15. Follow up customer calls where necessary

1. Monitoring network engineering performance and ensure system availability and reliability.2. Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).3. Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Both freshers and experienced candidates can apply.Any graduate and above can apply.Candidates must have good communication skill.Candidates must have system knowledge about MS Word and Excel.Candidates must have knowledge in IT networking and Router configuration.