Pegasus Media

Market Yard, Pune

Position Overview: We are seeking a dedicated and compassionate Dr. Sushrut's Assistant to join our medical practice and handle patient calls and enquiries.As a member of our team, you will be the first point of contact for patients seeking information, appointments, or medical advice.Your exceptional communication and organizational skills will play a crucial role in ensuring our patients receive the care and attention they deserve.Females Preferred for the role of AssistantResponsibilities:Patient Communication: Respond to incoming calls and enquiries from patients promptly and professionally. Provide accurate and relevant information about the clinic's services, appointment availability, and general medical inquiries.Appointment Scheduling: Efficiently manage the appointment booking system, ensuring proper allocation of time slots and updating the doctor's schedule accordingly. Remind patients of upcoming appointments and handle rescheduling when necessary.Priority Calls: Assess the urgency of patient calls and direct urgent matters to the doctor promptly. Demonstrate sound judgment in handling emergencies and prioritizing patient needs.Maintain Patient Records: Record all relevant patient details, enquiries, and interactions in the electronic medical records system with accuracy and confidentiality.Follow-up: Contact patients for follow-up appointments or to provide necessary medical information as instructed by the doctor.Provide Basic Medical Information: Offer general medical advice to patients as per established protocols or guidelines provided by the doctor. Refer complex medical questions to the doctor.Customer Service: Exhibit empathy, compassion, and exceptional customer service while interacting with patients, ensuring they feel supported and cared for.Qualifications and Skills:Proven experience in customer service or administrative roles, preferably in a medical setting.Excellent communication and interpersonal skills