Calling Executive

1 - 2 Years
1 Openings
0.8 - 1.3 Lac/Yr
Face-to-Face interview
Pune

Key Skills

Communication Skills Calling Executive Telecalling

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Job Description

Position Overview: We are seeking a dedicated and compassionate Dr. Sushrut's Assistant to join our medical practice and handle patient calls and enquiries.

As a member of our team, you will be the first point of contact for patients seeking information, appointments, or medical advice.

Your exceptional communication and organizational skills will play a crucial role in ensuring our patients receive the care and attention they deserve.

Females Preferred for the role of Assistant

Responsibilities:

Patient Communication: Respond to incoming calls and enquiries from patients promptly and professionally. Provide accurate and relevant information about the clinic's services, appointment availability, and general medical inquiries.

Appointment Scheduling: Efficiently manage the appointment booking system, ensuring proper allocation of time slots and updating the doctor's schedule accordingly. Remind patients of upcoming appointments and handle rescheduling when necessary.

Priority Calls: Assess the urgency of patient calls and direct urgent matters to the doctor promptly. Demonstrate sound judgment in handling emergencies and prioritizing patient needs.

Maintain Patient Records: Record all relevant patient details, enquiries, and interactions in the electronic medical records system with accuracy and confidentiality.

Follow-up: Contact patients for follow-up appointments or to provide necessary medical information as instructed by the doctor.

Provide Basic Medical Information: Offer general medical advice to patients as per established protocols or guidelines provided by the doctor. Refer complex medical questions to the doctor.

Customer Service: Exhibit empathy, compassion, and exceptional customer service while interacting with patients, ensuring they feel supported and cared for.

Qualifications and Skills:

Proven experience in customer service or administrative roles, preferably in a medical setting.

Excellent communication and interpersonal skills