OVO Enterprise

Mumbai, Maharashtra

The BPO Agent is responsible for handling customer queries, providing product/service information, and resolving customer complaints for American clients. They must possess excellent communication skills, both verbal and written, to ensure customer satisfaction. Agents are expected to be proactive in identifying customer needs and offering solutions. Additionally, they must maintain accurate customer records and adhere to company policies and procedures.Key Responsibilities:Answer inbound calls and respond to customer queriesProvide product/service information and educate customers on features and benefitsResolve customer complaints and issues in a timely and efficient mannerMaintain accurate customer records and update them as neededMeet or exceed performance metrics such as call handling time, customer satisfaction, and quality standardsFollow company policies and procedures and ensure compliance with regulatory requirementsAttend training sessions and stay up to date on product/service offerings and industry trendsRequirements:Excellent verbal and written communication skills in EnglishStrong problem-solving and decision-making abilitiesAbility to work in a fast-paced and dynamic environmentGood interpersonal and customer service skillsWillingness to work flexible schedules, including night shifts and weekendsHigh school diploma or equivalent, with some college education preferredPrevious experience in a customer service or call center environment is preferred