Bpo Telecaller

OVO Enterprise

The BPO Agent is responsible for handling customer queries, providing product/service information, and resolving customer complaints for American clients. They must possess excellent communication skills, both verbal and written, to ensure customer satisfaction. Agents are expected to be proactive in identifying customer needs and offering solutions. Additionally, they must maintain accurate customer records and adhere to company policies and procedures.

Key Responsibilities:

Answer inbound calls and respond to customer queries

Provide product/service information and educate customers on features and benefits

Resolve customer complaints and issues in a timely and efficient manner

Maintain accurate customer records and update them as needed

Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality standards

Follow company policies and procedures and ensure compliance with regulatory requirements

Attend training sessions and stay up to date on product/service offerings and industry trends

Requirements:

Excellent verbal and written communication skills in English

Strong problem-solving and decision-making abilities

Ability to work in a fast-paced and dynamic environment

Good interpersonal and customer service skills

Willingness to work flexible schedules, including night shifts and weekends

High school diploma or equivalent, with some college education preferred

Previous experience in a customer service or call center environment is preferred

Experience : 1 - 7 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Telecaller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India