Optilink Network

Mumbai, Maharashtra

Roles and ResponsibilitiesTo provide 1st level Technical support related to GPON and taking ownership of Ticket and follow up cases.Visiting customer site and understanding customer requirement and configuring the devicesTaking Secure meeting session to support customer in trouble shooting network issuesEnsure that the tickets raised are closed as per SLA and if not escalate as per the escalation Matrix defined.Desired Candidate ProfileGood Knowledge on Networking Layers & OSI layers.Working and Troubleshooting on routing protocols like EIGRP, OSPF & Static route Configuration of VLANs, RSTP, MSTP, IGMP, SNMPHands on experience on CISCO switchesKnowledge of Fibre Optic Network.--- GPONOnline support to clientVisit to clientReady to travel within KeralaMalayalam language is a must