Openmind Services Ltd

Sohna Road, Gurgaon

Job Role:The ideal candidate should be highly soft spoken and ready to work in Customer Relationship Officer and make a better relationship with a customer.Roles and Responsibilities: Handling inbound calls, outbound calls, emails, and chats The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved within TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. Ability to build rapport in diverse workforce in a multicultural setting.** Agent should be proactive in handling the sales calls.Competencies and Skills RequiredCustomer Relationship Officer plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are: Excellent communication and interpersonal skills Ability to listen proactively. Problem solving skills. Ability to handle work well and maintain quality.Qualifications/Other Requirements Any Graduate 2-3 years experience in Tele-Calling or Voice Process Healthcare candidates will be preferred.Designation: Sales ExecutiveSalary: 22,000/- to 28,000/- Monthly CTCBenefits: Provident fund (PF) Mediclaim InsuranceWorkdays per week: 6 days (Rotational Week off)Timing 08:00am to 8:00pm (9 hours Shift)Contact Yashika 9717860055Company Name: Open Mind Services Limited B3- 825, 8th Floor Spaze I Tech Park, Sohna Road, Gurgaon

Associate will be responsible for handling incoming and outbound calls from customers/Patients. Answer calls professionally to provide information about Doctor schedule, hospital services, book and cancel appointments, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.Yashika HRContact us - 9717008655,8920580837yashika@openmin.in,sonia@openmind.in