Onepipe Telecom private Limited

Chennai, Tamil Nadu

Duties and Responsibilities includes: Perform ISP and DATA Leased Line sales activities to achieve company sales objectives. Identify and contact potential customers for business opportunities. Schedule daily customer appointments and make product presentations if required. Update customer database with contact details and interest information from prospective customers. Perform daily tasks based on assigned work plan. Maintain profitable and productive relationships with customers. Maintain up-to-date knowledge about product information and promotions. Attend sales training and educational programs for professional development Communicate with customers through phone, e-mails, chats and personal visits Respond to customer queries promptly and professionally Work independently or in a team to achieve monthly sales quota. Provide excellent services and ensure customer satisfaction. Make inbound and outbound calls to sell company products Develop sales strategies and determine sales forecast and projections. Stay abreast with online marketing trends and competitors. Identify, contact and build relationships with prospective customers through a combination of telephone and in person cold calls, networking and referrals to obtain appointments.

Telecom Telecaller Job Description:Outbound Calling:Initiate outbound calls to potential customers with the aim of promoting telecom products and services.Customer Engagement:Engage in effective and professional conversations to understand customer needs and promote telecom solutions accordingly.Product Knowledge:Possess in-depth knowledge of telecom products and services to provide accurate information to customers and address inquiries.Lead Generation:Actively contribute to lead generation efforts by identifying and qualifying potential customers interested in telecom offerings.Sales Pitch:Deliver compelling sales pitches to encourage customers to subscribe to telecom plans, packages, or additional services.Follow-Up:Conduct follow-up calls to nurture leads, address customer concerns, and facilitate the sales process.Database Management:Maintain accurate and up-to-date records of customer interactions, transactions, and information in the CRM system.Adherence to Compliance:Ensure adherence to regulatory guidelines and company policies in all communication and sales activities.Feedback and Improvement:Provide feedback on customer responses, market trends, and areas for process improvement to enhance overall sales strategies.This job description can be customized based on the specific requirements of the telecom company and the nature of the telemarketing role.

ISP Technicians install, test, boost, maintain, and fix various telecommunications equipment, such as satellite, voice, data, and network, at telecom sites, Carrier POPs, and companies facilities, among others. They resolve issues promptly by logging into switches and by following instructions from the networks operation center (NOC) or a senior engineer. These technicians need to see to it that network standards and processes are developed and applied. They will have to submit regular reports to their reporting heads on empty ports.A lot of their work focuses on different types of cabling, and theyre trained to remove, fix, detect, mark, and splice cables together. They will also identify any cabling issues, and perform regular maintenance checks to ensure everything continues to run smoothly. Modern business infrastructures are highly dependent on their cabling networks, which makes the job of an ISP Technician all the more important. With them on-hand, any faults can be quickly rectified so there are limited downtimes.