Omega Healthcare

Thiruvanmiyur, Chennai

Dear Freshers,Kick start your Global Career at Omega Healthcare....!!AR Caller Trainee (International Voice Process) Timing -10AM - 5PM Process - US Process (Healthcare) Designation - AR Caller Trainee (or) Process Executive AR Salary - As per the Company Norms Location - Chennai Shift - Night (6:30PM to 3:30AM) Qualification: Any Graduates can apply from 2018 to 2025 (Except life science and MBA Graduates) Benefits: Cab for both pickup and drop from office location to 25km Radius Attractive salary package and incentives Excellent learning platform for freshers to build a career.Required Skills: Willing to work in US Shift (Night Shift) Excellent Communication in English Excellent oral communication and listening skill is Mandatory Any International voice process background will be given high priority for AR Calling Candidates with 0-1 yr of Experience in BPO (Domestic and International) can also attend Flexibility towards work and ability to adapt Organization culture.

The International Voice Process Executive will be responsible for managing customer interactions and ensuring a high level of service satisfaction. The role requires effective communication and problem-solving skills to address customer inquiries in a professional manner. Key Responsibilities:- **Customer Interaction**: Handle calls from international customers, addressing queries, providing information, and resolving issues promptly.- **Service Quality**: Maintain high service standards by following the company's guidelines and protocols during customer interactions.- **Documentation**: Accurately document customer conversations and maintain records of issues raised and actions taken for future reference.- **Team Collaboration**: Work closely with team members and supervisors to share insights and improve processes for better customer service.- **Feedback Loop**: Gather feedback from customers regarding their service experience to contribute to overall service enhancements.Required Skills and Expectations:- **Communication Skills**: Strong verbal communication skills in English are essential for clear and effective interaction with customers.- **Listening Skills**: Ability to listen actively to customers and understand their concerns to provide appropriate solutions.- **Problem-Solving Abilities**: Demonstrate the capacity to identify issues and think critically to resolve them efficiently.- **Tech Savvy**: Basic familiarity with computers and software to navigate customer management systems during calls.- **Adaptability**: Willingness to learn and adapt to new processes, tools, and customer needs in a dynamic work environment.