Obara India Pvt Ltd

Pimpri Chinchwad, Pune

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

Managing daily office operations, scheduling appointments, handling correspondence, and maintaining office supplies. Data Management:Accurate and timely data entry into company databases, organizing and maintaining both physical and digital records. Document Handling:Assisting in the preparation and processing of documents, ensuring proper filing and record-keeping. Communication and Coordination:Facilitating communication between different departments, coordinating tasks, and ensuring smooth information flow.

CNC lathe programming and operatingVMC programming and operating will be added advantageAble to take care of machine and tooling of machines