Ntech it solutions

Hyderabad, Telangana

Requirements: B. Tech/MCA/MBA with 0 - 2 Years of relevant experience in Information Technology/Security Controls, SSAE 18, SOC reports, IT Audits, IT General Controls, IT Application Controls and ERP Audits. Candidate should have intermediate knowledge of financials, operations and technology and its related risks Candidate should have good knowledge for SOC 1, SOC 2, ICFR, IT General Controls, IT Application Controls, Information security and risk management frameworks/ standards (ISO 27001, NIST, COBIT, ITIL, PCI.) Qualified to pursue a job-relevant certification (CISA, CISM, CRISC, CISSP) Strong Data Analytical skills including advanced Excel skills (VLOOKUP's, pivot tables, and basic formulas), Word and PowerPoint MS Visio skills to develop process and data flow diagrams Strong multi-tasking and project management skills Excellent verbal and written communication (English) as this a client facing role and it requires frequent communications with RSM International clients.

Specific Responsibilities:- Handle Inbound and Outbound calling for Member service Identify and assess Members needs to achieve satisfaction. Build sustainable relationships and trust with member accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools Handle member complaints, provide appropriate solutions and alternatives within the time limits Conduct follow-ups to ensure complete resolution of issues. Keep records of Member interactions and process Customer

Need to handle own team of 15 Tele-callers. Manage day-to-day activities of the team & their performance Monitoring calls and guide Tele-callers to achieve and improve on the performance & Delegating tasks to team members. Set Goals and handle Tele-caller by coaching on sound sales practices, role plays, OJT and provide regular feedback to Tele-callers. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Ensures staff meets daily Sales Targets. Preparing Roster, Shrinkage and Attrition calculation, Agent report etc. Motivating the team to achieve Team & Organizational goals. Developing and implementing a timeline to achieve targets. Conducting /facilitating training for team members to maximize their potential. Conducting weekly performance reviews. Creating a pleasant working environment that inspires the team.