Nishkatech Consultancy Pvt Ltd

Canada

We are seeking a motivated and detail-oriented E-Commerce Executive to manage and optimize our online stores on Amazon, eBay and other marketplace. The ideal candidate will have a strong understanding of e-commerce platforms and will be responsible for overseeing the end-to-end process of our online sales channels.Key Responsibilities:* Online Store Management:* Manage product listings, pricing, and inventory across Amazon, eBay, BestBuy and other marketplace.* Ensure product descriptions, images, and other content are accurate and optimized for SEO.* Regularly update and maintain the product catalog to reflect new arrivals, promotions, and discontinued items.* Order Fulfillment:* Oversee the order processing, including packing, shipping, and tracking.* Coordinate with the warehouse team to ensure timely and accurate order fulfillment.* Handle customer inquiries and resolve issues related to orders, returns, and refunds.* Sales Optimization:* Analyze sales data and trends to identify opportunities for growth.* Implement strategies to increase sales and improve conversion rates.* Monitor and adjust pricing to remain competitive.* Marketing and Promotions:* Plan and execute promotional campaigns and discounts to drive sales.* Collaborate with the marketing team to create and implement advertising strategies.* Utilize platform-specific tools to enhance product visibility and attract customers.* Performance Monitoring:* Track and report on key performance metrics, including sales, traffic, and customer feedback.* Conduct regular analysis to identify strengths, weaknesses, and opportunities for improvement.* Prepare and present performance reports to management.* Customer Service:* Ensure a high level of customer satisfaction by providing prompt and effective support.* Address and resolve customer complaints and issues in a professional manner.