NIITMTS

Gurgaon Sector 34

NIIT is hiring for its client Wipro For International voice process Job descriptionDesignation: CSRRoles and Responsibilities Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvementsEligibility: Graduates (Except Stats, Math's Hons & Eco Hons) Undergraduates/ pursuing graduation are NOT eligible Candidates who are currently located in Delhi NCR/Gurgaon are only eligible Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts Proficient in computer usage and Basic knowledge of MSOffice/ ExcelJob Location- Gurugram, Work from Office onlyWe Offer YouSalary range- 0 to 6 Month- 3.08 LPA >6 to 12 month- 3.27 LPA >12 to 18 Month- 3.38 LPA >18 to 29 Month- 3.50 LPAWhat Wipro offers:- Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment ) Investment in talent development and skills enhancement Work-life balance with a 5-day workweekPlease share your resume and call for further details Name contact number email idFor Telephonic Interview Contact on Below Number between 11 am to 7 pm Interested candidate can reach me out on my what's app 9773741804Email- Neha.1a.gupta@niitmts.com