customer service representative

NIITMTS

NIIT is hiring for its client Wipro

For International voice process

Job description

Designation: CSR

Roles and Responsibilities

Customer Service through calls

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

Maintain Internal Service Attendance & Accountability policies

Execute issue /query & Client level delivery quality on calls

Adhere to Customer resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Eligibility:

Graduates (Except Stats, Math's Hons & Eco Hons)

Undergraduates/ pursuing graduation are NOT eligible

Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Work Experience-

Freshers and Experienced- 0-29 months

Excellent communication skills- Written and Verbal

Should be willing to work in night shifts

Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Job Location- Gurugram, Work from Office only

We Offer You

Salary range-

0 to 6 Month- LPA

>6 to 12 month- LPA

>12 to 18 Month- LPA

>18 to 29 Month- LPA

What Wipro offers:-

Defined career roadmap which offers growth opportunities

Performance-based incentive program (Depends on Process/Client Alignment )

Investment in talent development and skills enhancement

Work-life balance with a 5-day workweek

Please share your resume and call for further details Name contact number email id

For Telephonic Interview Contact on Below Number between 11 am to 7 pm

Interested candidate can reach me out on my what's app

Email-

Experience : 0 - 3 Years

No. of Openings : 20

Education : Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, BHM, B.Sc, M.A, M.Com

Role : customer service representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India