Customer Service Representative

NIIT is hiring for its client Wipro

For International voice process

Job description

Designation: CSR

Roles and Responsibilities

· Customer Service through calls

· Ensure timely and accurate service delivery at defined productivity levels

· Build client & domain knowledge to be able to deliver a resolution on the first conversation

· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

· Maintain Internal Service Attendance & Accountability policies

· Execute issue /query & Client level delivery quality on calls

· Adhere to Customer resolution and ensure proper documentation &follow-up

· Identify, share and support operational improvements

Eligibility:

· Graduates (Except Stats, Math's Hons & Eco Hons)

· Undergraduates/ pursuing graduation are NOT eligible

· Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

Work Experience-

· Freshers and Experienced- 0-29 months

· Excellent communication skills- Written and Verbal

· Should be willing to work in night shifts

· Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Job Location- Gurugram, Work from Office only

We Offer You

Salary range-

· 0 to 6 Month- LPA

· >6 to 12 month- LPA

· >12 to 18 Month- LPA

· >18 to 29 Month- LPA

What Wipro offers:-

· Defined career roadmap which offers growth opportunities

· Performance-based incentive program (Depends on Process/Client Alignment )

· Investment in talent development and skills enhancement

· Work-life balance with a 5-day workweek

Please share your resume and call for further details €“ Name €“ contact number €“ email id

For Telephonic Interview Contact on Below Number between 11 am to 7 pm

Interested candidate can reach me out on my what's app

Email-

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, BHM, B.Sc)

• Role

  customer service representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office