Customer Service Representative

NIITMTS

niit is hiring for its client wipro

for international voice process

job description

designation: csr

roles and responsibilities

customer service through calls

ensure timely and accurate service delivery at defined productivity levels

build client & domain knowledge to be able to deliver a resolution on the first conversation

ensure adherence to client service level agreements(slas) like customer satisfaction, service level, handle time & customer effort

maintain internal service attendance & accountability policies

execute issue /query & client level delivery quality on calls

adhere to customer resolution and ensure proper documentation &follow-up

identify, share and support operational improvements

eligibility:

graduates (except stats, math's hons & eco hons)

undergraduates/ pursuing graduation are not eligible

candidates who are currently located in delhi ncr/gurgaon are only eligible

work experience-

freshers and experienced- 0-29 months

excellent communication skills- written and verbal

should be willing to work in night shifts

proficient in computer usage and basic knowledge of msoffice/ excel

job location- gurugram, work from office only

we offer you

salary range-

0 to 6 month- lpa

>6 to 12 month- lpa

>12 to 18 month- lpa

>18 to 29 month- lpa

what wipro offers:-

defined career roadmap which offers growth opportunities

performance-based incentive program (depends on process/client alignment )

investment in talent development and skills enhancement

work-life balance with a 5-day workweek

please share your resume and call for further details name contact number email id

for telephonic interview contact on below number between 11 am to 7 pm

interested candidate can reach me out on my what's app

email-

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  B.A, B.B.A, B.C.A, B.Com, Bachelor of Hotel Management, B.Sc, M.A, M.Com, Any Bachelor Degree

• Role

  customer service representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office