Nexify World

Mohan Cooperative Industrial Estate, Delhi

Support Lead/Executive Job descriptionResponsibilities: Graduates ( BA/BSc/BBA/BCOM) with 1-2 years of experience with good knowledge of system are ideal candidates. Freshers can apply. Demonstrate proficiency in Microsoft Excel and possess a strong ability to work efficiently with systems and digital tools. Responsibilities: Provide complete support to team of Drivers while they are on the roads. Coordinate effectively with the Service Centre, Customers, and Drivers to ensure smooth and timely pick-up and drop-off of services. Plan and manage the drivers' roster, ensuring all drivers are logged in and ready for duty at the expected times. Work proactively to increase the number of bookings from each service centre. Oversee complete backend support operations related to driver management and service coordination. Maintain strong client relationship management skills to ensure high levels of customer satisfaction.Job Type: Full-timePay: 15,000.00 - 18,000.00 per monthShift: Day shiftWork Location: In personSupport Lead/Executive Pre-Shift & Post-Shift Responsibilities1. Ambassdor Login Confirmation: The evening shift support person must call all drivers to confirm their login for the next day in Support WA Group. The morning shift support person must call them at the start of their shift & reconfirm logins in Support WA Group.2. Ambassdor Status Update in System : Ensure all drivers who confirmed login are unblocked / approved in Superadmin. Block drivers who have not confirmed or are on leave.3. Task Completion Check: The afternoon/evening shift support person must verify that all tasks in the system are marked as completedeither by ensuring with ambassadors or updating in SuperAdmin.4. Coordination Between Leads: Both shift leads must stay in sync, regularly discussing the next day's bookings to ensure timely allocation and avoid delays.5. Daily Attendance Tracking & data update: Ensure accurate attendance of all ambassadors for their respective shift at the start & end. Sahil should send it to Prashant to consolidate for his respective shift. Ambassadors taking unplanned leave or working a half-day must be recorded immediately. Alos, Any ambassador leaving mid-shift (due to personal reasons, early sign-off, etc.) must be clearly noted, with reason and time of exit. Support personnel must ensure this data is updated in the system or shared with the reporting manager at the end of each day.6. Conveyance Recording: Maintain proper records of conveyance used for trips, including if Rapido transport or special arrangements are involved, where a support person made payments. Note start and end locations, and purpose of the trip (e.g., pick-up/drop, delivery, special duty).

About Company - Nexify World is a Tech driven Vehicle Management Company, operates in B2B2C segment. We offer more than just vehicle pick-up and drop-off services; we provide a comprehensive vehicle management ecosystem. Our advanced platform enhances these core services by integrating location-based solutions, real-time data, artificial intelligence, and seamless communication.Role - The Operations Support Executive will be responsible for maintaining strong relationships with service centers and supporting field drivers with all necessary operational assistance. Key responsibilities include managing driver queues, ensuring timely pickup and drop of bookings from service centers, and helping drive performance at each center. The role requires effective communication, relationship-building skills, and a good working knowledge of systems, internet tools, and Excel.

Role - You will drive our client's customers cars to service center. We all your role is called an Ambassador, as you represent company to a customer and service centre/dealer. Your responsibility is to pick customers vehicle from customers pick up location on time and drop it to the mentioned service centre/dealer safely and return after service completion and collect due payments ,all using company's ambassador application installed in the android phone.

Responsibilities: Client Acquisition: Acquire and maintain strong relationships with B2B clients across all sectors, including partnerships with automobile dealers, insurance companies, and corporate clients. Conduct cold calling to identify new business opportunities and manage the end-to-end sales cycle. Meet monthly sales targets and contribute to the overall business growth of Nexify World. Collaborate with the marketing, customer support, and operations teams to align on client requirements and deliver seamless service.Requirements: MBA or a graduate (fresher) with 1-2 years of experience in sales. Excellent communication and interpersonal skills. Strong sales aptitude and ability to build lasting relationships with clients. Self-motivated, target-driven, and ready to work in a dynamic, fast-paced startup environment. Must have: Own conveyance and willingness to travel across Delhi NCR.