Support Executive

Support Lead/Executive Job description

Responsibilities:

€¢ Graduates ( BA/BSc/BBA/BCOM) with 1-2 years of experience with good knowledge of system are ideal candidates. Freshers can apply.

€¢ Demonstrate proficiency in Microsoft Excel and possess a strong ability to work efficiently with systems and digital tools.

€¢ Responsibilities:

€¢ Provide complete support to team of Drivers while they are on the roads.

€¢ Coordinate effectively with the Service Centre, Customers, and Drivers to ensure smooth and timely pick-up and drop-off of services.

€¢ Plan and manage the drivers' roster, ensuring all drivers are logged in and ready for duty at the expected times.

€¢ Work proactively to increase the number of bookings from each service centre.

€¢ Oversee complete backend support operations related to driver management and service coordination.

€¢ Maintain strong client relationship management skills to ensure high levels of customer satisfaction.

Job Type: Full-time

Pay: ‚¹15, - ‚¹18, per month

Shift:

€¢ Day shift

Work Location: In person

Support Lead/Executive €“ Pre-Shift & Post-Shift Responsibilities

1. Ambassdor Login Confirmation:

€¢ The evening shift support person must call all drivers to confirm their login for the next day in Support WA Group.

€¢ The morning shift support person must call them at the start of their shift & reconfirm logins in Support WA Group.

2. Ambassdor Status Update in System :

€¢ Ensure all drivers who confirmed login are unblocked / approved in Superadmin.

€¢ Block drivers who have not confirmed or are on leave.

3. Task Completion Check:

€¢ The afternoon/evening shift support person must verify that all tasks in the system are marked as completed€”either by ensuring with ambassadors or updating in SuperAdmin.

4. Coordination Between Leads:

€¢ Both shift leads must stay in sync, regularly discussing the next day's bookings to ensure timely allocation and avoid delays.

5. Daily Attendance Tracking & data update:

€¢ Ensure accurate attendance of all ambassadors for their respective shift at the start & end. Sahil should send it to Prashant to consolidate for his respective shift.

€¢ Ambassadors taking unplanned leave or working a half-day must be recorded immediately. Alos, Any ambassador leaving mid-shift (due to personal reasons, early sign-off, etc.) must be clearly noted, with reason and time of exit.

€¢ Support personnel must ensure this data is updated in the system or shared with the reporting manager at the end of each day.

6. Conveyance Recording:

€¢ Maintain proper records of conveyance used for trips, including if Rapido transport or special arrangements are involved, where a support person made payments. Note start and end locations, and purpose of the trip (., pick-up/drop, delivery, special duty).

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  System Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  State Bank OF India