Support Executive

support lead/executive job description

responsibilities:

graduates ( ba/bsc/bba/bcom) with 1-2 years of experience with good knowledge of system are ideal candidates. freshers can apply.

demonstrate proficiency in microsoft excel and possess a strong ability to work efficiently with systems and digital tools.

responsibilities:

provide complete support to team of drivers while they are on the roads.

coordinate effectively with the service centre, customers, and drivers to ensure smooth and timely pick-up and drop-off of services.

plan and manage the drivers' roster, ensuring all drivers are logged in and ready for duty at the expected times.

work proactively to increase the number of bookings from each service centre.

oversee complete backend support operations related to driver management and service coordination.

maintain strong client relationship management skills to ensure high levels of customer satisfaction.

job type: full-time

pay: 15, - 18, per month

shift:

day shift

work location: in person

support lead/executive pre-shift & post-shift responsibilities

1. ambassdor login confirmation:

the evening shift support person must call all drivers to confirm their login for the next day in support wa group.

the morning shift support person must call them at the start of their shift & reconfirm logins in support wa group.

2. ambassdor status update in system :

ensure all drivers who confirmed login are unblocked / approved in superadmin.

block drivers who have not confirmed or are on leave.

3. task completion check:

the afternoon/evening shift support person must verify that all tasks in the system are marked as completedeither by ensuring with ambassadors or updating in superadmin.

4. coordination between leads:

both shift leads must stay in sync, regularly discussing the next day's bookings to ensure timely allocation and avoid delays.

5. daily attendance tracking & data update:

ensure accurate attendance of all ambassadors for their respective shift at the start & end. sahil should send it to prashant to consolidate for his respective shift.

ambassadors taking unplanned leave or working a half-day must be recorded immediately. alos, any ambassador leaving mid-shift (due to personal reasons, early sign-off, etc.) must be clearly noted, with reason and time of exit.

support personnel must ensure this data is updated in the system or shared with the reporting manager at the end of each day.

6. conveyance recording:

maintain proper records of conveyance used for trips, including if rapido transport or special arrangements are involved, where a support person made payments. note start and end locations, and purpose of the trip (., pick-up/drop, delivery, special duty).

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  System Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  State Bank OF India