Nestor Homes Private Limited

Patna City

In a real estate context like Nestor Homes, a Customer Relation Executive (CRE) acts as the vital bridge between the company and its buyers, managing the journey from the initial booking to the final handover of the property.Core ResponsibilitiesPost-Sales Management: Handle the Welcome Call after booking and provide regular updates on construction progress.Payment Tracking: Follow up on payment schedules and assist customers with bank loan documentation and disbursements.Conflict Resolution: Act as the first point of contact for customer grievances regarding property features, timelines, or paperwork.Possession & Handover: Facilitate the final site visit (snagging) and manage the legal formalities of registry and key handover.Key SkillsCommunication: Ability to explain complex real estate laws and payment plans in simple terms.CRM Proficiency: Experience with tools like Salesforce or Zoho to track lead status and customer history.Documentation Knowledge: Familiarity with RERA norms, GST in real estate, and stamp duty processes.

Core Responsibilities Financial Recordkeeping: Maintaining accurate ledgers by recording day-to-day transactions (AR/AP).Reporting: Preparing monthly, quarterly, and annual financial statements (Balance Sheets, P&L).Compliance & Tax: Ensuring all financial activities follow local laws and preparing tax returns.Budgeting: Monitoring company spending and assisting with financial forecasting.Auditing: Conducting internal audits to prevent errors or fraud and preparing for external audits.Key Skills & Qualifications Skill Type Essential Requirements Technical Proficiency in Excel and accounting software