neet stars

Bangalore, Karnataka

Handle inbound and outbound calls professionally.Respond to customer inquiries via phone, email, or chat.Resolve customer complaints in a timely and effective manner.Provide accurate information about products/services.Maintain detailed records of customer interactions.Follow up with customers to ensure issue resolution.Escalate complex issues to the concerned department when required.Achieve individual and team performance targets.Maintain high standards of customer satisfaction.

- Key Responsibilities:1. Conduct market research: The Pre Sales Executive is responsible for researching potential customers, competitors, and market trends to identify sales opportunities.2. Assist with lead generation: They help generate leads by cold calling, emailing, and networking to schedule appointments for the sales team.3. Support sales team: The Pre Sales Executive assists the sales team by preparing and delivering presentations, product demonstrations, and proposals to prospective clients.4. Provide customer support: They address customer inquiries, resolve complaints, and ensure customer satisfaction throughout the sales process.5. Maintain CRM database: The Pre Sales Executive updates and maintains customer information in the Customer Relationship Management (CRM) system to track leads and sales activities.- Required Skills and Expectations:1. Good communication skills: The Pre Sales Executive must have excellent verbal and written communication skills to effectively engage with customers and team members.2. Basic computer skills: Proficiency in using Microsoft Office applications and CRM software is essential for managing customer information and sales data.3. Strong organizational skills: The ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities is crucial in this role.4. Customer-focused: A customer-centric approach is necessary to understand customer needs, provide solutions, and build lasting relationships.5. Team player: The Pre Sales Executive should collaborate effectively with the sales team, marketing team, and other departments to achieve sales goals.