Navtech Industries

Delhi

Responding to customer queries, reviews, and feedback promptly.Handling returns, refunds, and exchanges efficiently to maintain customer satisfaction.Monitoring customer behavior to personalize marketing efforts.4. Website & Platform OptimizationEnsuring smooth website functionality, including payment gateways and mobile responsiveness.Collaborating with web developers to improve site performance and user experience.Conducting A/B testing to optimize conversion rates.5. Data Analysis & ReportingTracking key performance indicators (KPIs) like conversion rates, cart abandonment rates, and customer acquisition costs.Preparing regular reports on sales performance, website traffic, and marketing effectiveness.6. Collaboration & CoordinationWorking closely with marketing, content, logistics, and customer service teams.Coordinating with third-party vendors and platforms to enhance business operations.