Responding to customer queries, reviews, and feedback promptly.
Handling returns, refunds, and exchanges efficiently to maintain customer satisfaction.
Monitoring customer behavior to personalize marketing efforts.
4. Website & Platform Optimization
Ensuring smooth website functionality, including payment gateways and mobile responsiveness.
Collaborating with web developers to improve site performance and user experience.
Conducting A/B testing to optimize conversion rates.
5. Data Analysis & Reporting
Tracking key performance indicators (KPIs) like conversion rates, cart abandonment rates, and customer acquisition costs.
Preparing regular reports on sales performance, website traffic, and marketing effectiveness.
6. Collaboration & Coordination
Working closely with marketing, content, logistics, and customer service teams.
Coordinating with third-party vendors and platforms to enhance business operations.