Opening For E-commerce Executive

NAVTECH INDUSTRIES

2 - 5 Years
2 Openings
4.0 - 5.5 Lac/Yr
Face-to-Face interview
Kundli Sector 57

Key Skills

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Job Description

Responding to customer queries, reviews, and feedback promptly.

Handling returns, refunds, and exchanges efficiently to maintain customer satisfaction.

Monitoring customer behavior to personalize marketing efforts.

4. Website & Platform Optimization

Ensuring smooth website functionality, including payment gateways and mobile responsiveness.

Collaborating with web developers to improve site performance and user experience.

Conducting A/B testing to optimize conversion rates.

5. Data Analysis & Reporting

Tracking key performance indicators (KPIs) like conversion rates, cart abandonment rates, and customer acquisition costs.

Preparing regular reports on sales performance, website traffic, and marketing effectiveness.

6. Collaboration & Coordination

Working closely with marketing, content, logistics, and customer service teams.

Coordinating with third-party vendors and platforms to enhance business operations.