My Care International

Phagwara Kapurthala

Covid Testing Company and future Toxicology and Oncology Laboratory seeking an experienced full time Medical Billing Specialist to join our team.Qualification Skills:Must be committed, willing to work hard, can focus on tasks at hand, detail oriented, and is able to multitask. 3-year experience in medical billing and coding. Facility (UB forms) coding and billing preferred Must have strong collection/AR skills Experience/Knowledge with payment posting. Must understand In and Out of Network terms, guidelines, and protocols. Must understand Insurance EOB's and the appeals process. Excellent communication skills, multitasking, and work ethics. Ability to follow up on denied or unpaid claims to ensure maximum reimbursement for the services provided. Must be well organized with a high level of attention to detail. Handles sensitive patient information with confidentiality to ensure patient privacy per HIPAA guidelines. Must be computer literate including Microsoft Word/Excel and able to make up spreadsheets. Have high level of customer service skills. EMR experience Ability to work both independently and collaboratively with management within a team environment. Able to meet daily and weekly deadlines

Job Title: Team LeaderCompany: MC InternationalLocation: Phagwara, Punjab / RemoteJob Type: Full-TimeWe are seeking a highly skilled and experienced Call Center Team Leader to join our fast-paced and growing organization. As a Team Leader, you will be responsible for managing and motivating a team of customer service representatives in our call center, ensuring the highest standards of customer support are maintained.Responsibilities: Lead and supervise a team of customer support representatives in a call center environment. Set clear performance objectives and provide ongoing coaching, feedback, and training to team members. Monitor and evaluate team members' performance, providing regular performance reviews and addressing any performance issues or concerns. Foster a positive and collaborative team environment, promoting teamwork, motivation, and high morale. Develop and implement strategies to improve team productivity, efficiency, and customer satisfaction. Handle escalated customer inquiries or complaints and provide effective resolutions. Monitor call center operations and ensure adherence to established policies, procedures, and service level agreements. Generate regular reports on team performance, key metrics, and customer feedback.Requirements: Minimum of Bachelor's degree in a relevant field or equivalent work experience. Proven experience in a call center environment, with at least three years in a leadership role. Strong leadership and people management skills, with the ability to inspire and motivate a team. Excellent communication skills, both verbal and written. Exceptional problem-solving and decision-making abilities. Strong customer service orientation and a genuine desire to help customers. Proficient in using call center software and other relevant computer applications. Ability to work under pressure and meet challenging targets and deadlines.