Muthoot Microfin Limited

Channarayapatna Hassan

MUTHOOT MICROFIN LIMITED (A Muthoot Pappachan Group Company)POSITION DETAILS JOB TITLE: RELATIONSHIP OFFICER (Field Job)Total Positions Available: 18REQUIREMENTS Qualification:12th Grade and Above Experience: Freshers and Experience in Microfinance Preferable.Any Sales Experience Candidates with MFI (Microfinance Institution) experience are preferred Freshers are also welcome Mandatory Requirements:Two-wheeler & Valid Driving License are requiredSALARY & BENEFITS Salary: Up to 25,000+ Industry Best Salary & Attractive Incentives.Additional Benefits: Incentive Bonus & PF Travel Allowance (TA) Fuel Allowance Mobile Connection Provident Fund (PF) Employee State Insurance (ESI) Health/Life Insurance INTERVIEW DETAILS Interview: Branch Location Time: 9:00 AM to 3:00 PM Venue: Muthoot Microfin Limited, 2nd Floor, above Muthoot Fincorp, Vinayaka Building, Hoysala Nagara, Police Colony, Hassan - 573201. CONTACT:- Rajasekhar 9701031928

Key Responsibilities:1. Contact customers: Reach out to customers who have outstanding debts to remind them of their payment obligations.- The collection executive will be responsible for contacting customers via phone calls or emails to discuss their overdue payments.2. Negotiate payment terms: Negotiate payment plans with customers who are unable to pay the full amount at once.- This involves discussing with customers to come up with an agreeable payment plan that works for both parties.3. Update payment records: Keep accurate records of all communication with customers and their payment status.- It is important for the collection executive to maintain detailed and up-to-date records of all interactions with customers to track progress and ensure timely payments.4. Report on collection activity: Provide regular updates on collection efforts and results to management.- The collection executive will need to report on their collection activities, including successes and challenges, to keep management informed.Required Skills and Expectations:- Good communication skills: Excellent verbal and written communication skills are essential for effectively discussing payment obligations with customers.- Negotiation skills: The ability to negotiate payment terms with customers in a fair and empathetic manner is crucial for successful debt collection.- Attention to detail: A high level of accuracy in maintaining payment records and reporting collection activity is necessary.- Persistence: A determined and persistent approach to following up with customers and pursuing overdue payments is key to success in this role.- Basic computer skills: Proficiency in using basic computer programs such as Microsoft Excel and Word is necessary for updating records and reporting collection activity.