Muthoot Finance Ltd

Alaknanda, Delhi

Responsible for timely Opening of branch along with a guard and one staff every morning.Conducting Morning Meeting as per the guidelines from CO (N) at sharp 9.00 AM.Discussion of Circulars/IOMs issued by CO(N).Submitting Daily Work Plan to Regional Manager as per the guidelines.Conducting morning team meeting to review & appreciate the team for target achievement in each Products.Collection of Daily work Plan from all Branch staff and prioritize & allocate works among Staff.Review/Compliance the Customer Complaints if any.Recommendation and sanctioning of of ACR, Pending leave & other employee request of employeesBranch Manager to tally the gold loan packets at the day end as per the process laid down at organization.Responsible for planning & conducting weekly marketing activity for increasing footfall in the branch.Responsible for Target allocation of all Products to the Branch staff well in time.Review of NPA Recovery/Auction identified accounts and ensuring meeting two NPA customers daily

Generate referrals through existing customer base and walk-ins.Meetings with HNI, corporate and institutional clients to promote gold loan proposition.Get involved in branch catchments area combing activities, out-bound sales calls and neighborhood marketingTo handle customer requests and complaints and take it to closure.Ensuring submission of daily work plan to senior every morning.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.

1 - Responsible For Planning & Conducting Weekly Marketing Activity For Increasing Footfall In The Branch.2 - Responsible For Planning & Conducting Weekly Marketing Activity For Increasing Footfall In The Branch.Ensuring3 - Systems & Procedures For All Daily Activities In All Dealings As Per The Guidelines Of Audit & CO (North).4 - Responsible For Target Allocation Of All Products To The Branch Staff Well In Time.