MS Institute of Education Pvt Ltd

Delhi

A Student Counselor is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling. Duties & Responsibilities: The person will be the first line of contact for all incoming communications to the admissions office. He / She required to communicate professionally in person, over the telephone, through email and other electronic means about admission/ programmes queries. Will be working closely with admission department across the University and will be coordinating with concerned team for smooth onboarding of student. He / She be required to coordinate/attend/represent/participate at the various admission events for promotion of the programmes and admission process at the Institute /University. Monitor the responses and provide data to generate leads. MIS and making reportsQualification & Experience: Bachelors Degree of any statutory University or the qualification prescribed by the Board of Management. Candidates should have minimum 1-5 years of experience in similar capacity. Training in Counselling is desirable. Previous experience working as a counsellor in an education institute preferredSkills & Abilities Good English language ability Good English Communication Skills Ability to speak clearly and articulately Ability to manage complaint calls with a calm disposition Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer Willingness to learn and understand all the products and services offered by the organization Ability to multi-task